Support
(440) 646-3200
WHEN YOU CALL:
Please make sure you have the following information on hand:
- Support program authorization number
- Product name(s), description and series/version/revision number
- System configuration and components
- Event/problem history
- Complete error message, including text and numbers
Communicate the Urgency of Your Situation:
Normal: Problems which have no immediate impact on your operation or business.
High: Problems or issues that have a direct and immediate impact on your operation or business. Your system will be operational, but without full capability.
Down: The system or process is down and requires immediate response. Please be aware that, in these situations, the customer must be available for immediate follow-up.